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Please select from the following list the basic cause (root cause) of your issue:

Root cause: --None-- Change request System setup issue Development request Disaster Recovery (DR) Duplicate case EBM printers EBM Service monitoring GDPR - Data GDPR - Guidance Hardware issue Hardware - New kit required HP Printer issue Information Only Internet issues/outage (multiple sites) Internet issues/outage (one site) Investigation Mercury Maynard Service Monitoring Mobile phone related Non IT related issue No response Password Reset Post upgrade UAT issues Premises move Report writing & design Security/back up alert Software issue Starters, movers & leavers Supplier alert Telephony outage (Multiple sites) Telephony outage (one site) Training required Unable to replicate Unplanned development work - completed Unplanned development work - ongoing User error

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